Complaint Support & Customer Assistance

We at Mikky Publication Services Private Limited cherish the trust placed in us by our clients. We strive to give researchers, scholars, students, institutions and professionals professional, transparent and reliable academic publication and support services.

We recognise that at times concerns can arise throughout a project or service. A complaint, be it about communication, delivery, technical support, payment or the quality of a service, must be listened to and dealt with fairly.

We also appreciate any constructive feedback, which can help us identify areas for improvement and provide our clients with an even better experience.

Upon receipt of a complaint, our support team will thoroughly examine the issue and, as needed, pass it on to the relevant team or department.

We may follow up on your complaint with requests for information or clarification, depending on the nature of the complaint. This will help us to gain a thorough understanding of the problem and then decide on the best way to handle it.

We will seek to deal with complaints within 24–48 hours of receipt. There may be other issues that need further investigation, especially if it has to do with a project that is still in progress, a technical concern, a third party process, or a detailed service history. If this is the case, the resolution may take longer.

We will do our best to keep you updated on the process and update you when needed.

We know that complaints might include personal, project related, payment or other sensitive information. All information given in a complaint will be dealt with responsibly and for the main purpose of reviewing, investigating and resolving the concern.

At Mikky Publication Services Private Limited we take confidentiality and protection of client information seriously during the complaint handling process.